Privacy Policy

1. Scope

This Privacy Policy describes how NeatMount AI (“we”, “us”) processes personal data when you access our website, enroll in courses, use labs, or interact with support.

2. Data we collect

• Account data: name, email, password (hashed), and settings.
• Learning data: enrollments, module progress, assessments, submissions, certificates.
• Transaction data: purchased items, amounts, and non-sensitive billing metadata.
• Support data: messages you send to us.
• Technical data: IP address, device, browser, and usage logs for security and diagnostics.
• Cookies: preferences, analytics, and session management.

3. How we use data

• Provide, personalize, and improve courses and labs.
• Process transactions and deliver certificates.
• Communicate about updates, policy changes, and service messages.
• Maintain safety and integrity: fraud prevention, abuse detection, and security monitoring.
• Comply with legal obligations and enforce our Terms.

4. Cookies and tracking

We use cookies for essential functions (authentication, session) and analytics. You may manage preferences through your browser and our cookie banner. Declining may affect functionality.

5. Sharing and disclosure

We do not sell personal data. We share data with service providers who process it on our behalf under data protection agreements. We may disclose information to comply with law or protect rights, property, and safety.

6. Data security

We apply technical and organizational measures including encryption in transit, access controls, logging, and regular reviews. No method of transmission or storage is fully secure; we work to mitigate risk.

7. Retention

We retain personal data for as long as needed to deliver services, comply with legal obligations, or resolve disputes. We de-identify or delete data when no longer required.

8. Your rights

Depending on your location, you may request access, correction, deletion, portability, or restriction of your personal data, and object to certain processing. You may withdraw consent where processing relies on it.

9. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child provided data, contact us to remove it.

10. Changes

We may update this policy. We will post changes here and update the effective date. Material changes may be communicated via email or in-product notification.

11. Contact

For privacy inquiries, email [email protected] or call +1 (415) 402-0187.